Policies
Privacy Policy
Last updated: 22 August 2026
Rug Addiction respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Rug Addiction collects, uses, stores and discloses personal information when you visit our website, make a purchase, contact us, visit our showroom, subscribe to marketing communications, use our room visualiser or otherwise interact with our business.
Our website is operated through Shopify and is available at rugaddiction.com.au.
1. Personal Information We Collect
The types of personal information we may collect depend on how you interact with Rug Addiction and may include:
your name
billing and delivery address
email address
telephone number
order and purchase information
payment and transaction information
communications you have with us
information you provide when requesting product advice, quotes, samples or customer service
marketing preferences
website usage and browsing information
device, browser and IP address information
information collected through cookies and similar technologies
photographs or other information you choose to provide when using our room visualiser
When you make a purchase, we collect the information reasonably necessary to process your order, arrange payment, communicate with you and organise delivery or collection.
2. How We Collect Personal Information
We generally collect personal information directly from you when you:
purchase from our website
purchase or make an enquiry in our showroom
create or use an online account
contact us by email, telephone, website form or other communication method
request a quote, sample or product information
subscribe to our email marketing or Rug Lovers Club
participate in a promotion or competition
use our room visualiser
interact with our website or online advertising
communicate with us through social media or other online platforms
Some information may also be collected automatically when you use our website through cookies, analytics tools and similar technologies.
3. How We Use Your Personal Information
We may use personal information to:
process and fulfil orders
process payments
arrange delivery or collection
communicate about orders and deliveries
provide quotes and product information
respond to questions and customer service requests
provide rug sizing, styling and product advice
provide and improve our room visualisation services
manage returns, refunds and other after-sales matters
maintain customer and transaction records
improve our website, products and customer experience
prevent fraudulent or unauthorised transactions
meet our legal, accounting and regulatory obligations
send marketing communications where permitted
measure and improve the effectiveness of our marketing and advertising
We only use personal information for purposes reasonably connected with operating Rug Addiction or as otherwise permitted or required by law.
4. Shopify and Our Online Store
Our online store is hosted using Shopify, which provides the ecommerce platform that enables us to sell our products and services online.
When you use our website or make a purchase, certain personal information may be processed by Shopify and other service providers involved in operating our ecommerce store.
Shopify maintains its own privacy and security practices regarding information processed through its services.
5. Payments
Payments made through our website are processed using the payment methods and payment providers made available through our online store.
Payment providers may collect and process information necessary to complete your transaction.
Rug Addiction does not intentionally store complete credit card numbers on its own business systems. Payment information is handled through the applicable secure payment processing services.
Payment providers have their own privacy and security practices, and we encourage you to review their policies where appropriate.
6. Delivery and Service Providers
To fulfil an order or provide our services, we may disclose relevant personal information to third parties that assist us in operating our business.
These may include:
couriers and freight companies
Australia Post
product suppliers and distributors
payment processors
ecommerce and website providers
IT and technology providers
room visualisation providers
marketing and email platforms
analytics and advertising providers
website security and fraud-prevention providers
professional advisers
accounting and business service providers
We only provide information that is reasonably necessary for those providers to perform their services.
For example, your name, delivery address, telephone number and/or email address may be provided to a freight or courier company so that your order can be delivered and you can receive delivery notifications.
7. Room Visualiser
Rug Addiction provides a 3D room visualisation service through third-party visualisation technology, currently provided by Roomvo.
The visualiser allows you to view selected rugs and runners within a room image. You may choose to upload a photograph of your own room or use a pre-selected room image.
If you choose to upload a photograph, that image and information associated with your use of the visualiser may be processed by the visualisation service provider to provide the requested functionality.
You should avoid including people, personal documents, addresses, photographs, screens or other identifying or sensitive information in images uploaded to the visualiser.
The visualiser is provided using third-party technology and your use of that service may also be subject to the provider's own privacy practices and terms.
8. Marketing Communications
If you subscribe to our mailing list or Rug Lovers Club, make a purchase where marketing communications are permitted, or otherwise consent to receive marketing from us, we may send you information about:
new rugs and collections
product launches
special offers
sales and promotions
styling inspiration
rug advice
showroom news
other Rug Addiction updates
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending transactional communications necessary to manage an existing order or customer service matter.
9. Cookies, Analytics and Advertising Technologies
Our website uses cookies, pixels, tags and similar technologies to operate our online store, remember preferences, understand how visitors use our website and support analytics, advertising and marketing activities.
We may use services provided by Shopify, Google and other technology, analytics and advertising providers for these purposes.
These technologies may collect information such as:
IP address
device and browser information
pages and products viewed
referring website or source
approximate location
interactions with our website
shopping cart activity
advertising interactions
information about how you reached our website
Some cookies and technologies are necessary for our website and shopping cart to function correctly. Others may assist us with analytics, website improvement, advertising measurement and marketing.
Our website also uses Google Tag Manager to help manage website tags and related technologies.
You may be able to manage cookies through your browser settings and privacy or cookie controls made available through our website. Disabling certain technologies may affect website functionality.
10. Website Security and hCaptcha
Some forms on our website use hCaptcha or similar security technology to help protect Rug Addiction and our customers from spam, fraud and automated abuse.
When you interact with a protected form, the security provider may process technical information about your device, browser and interaction with the website to determine whether the interaction appears legitimate.
These third-party services operate according to their own privacy practices.
11. Disclosure of Personal Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to:
fulfil your order
arrange delivery
process a payment
operate our website and room visualiser
provide customer service
manage our business
conduct analytics and marketing activities
maintain website security
protect our legal rights
prevent fraud or misuse
comply with applicable laws, regulations, court orders or lawful requests
If Rug Addiction or substantially all of its business assets are sold, transferred or restructured, personal information may form part of that business transaction, subject to applicable privacy requirements.
12. Overseas Service Providers
Some third-party technology and service providers used by Rug Addiction may process or store information outside Australia.
This may include providers involved in ecommerce, payments, cloud hosting, analytics, advertising, email marketing, website security and room visualisation.
The locations in which information is processed may vary depending on the infrastructure and service providers involved.
Where required by applicable Australian privacy law, we take reasonable steps in relation to the handling of personal information by overseas recipients.
13. Security of Your Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Our website and ecommerce systems use security measures designed to protect customer information. We also use established third-party platforms and service providers to operate important parts of our online business.
However, no transmission or storage of information over the internet can be guaranteed to be completely secure.
14. Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy our legal, accounting, taxation, fraud prevention and business record-keeping requirements.
When personal information is no longer reasonably required, we may take reasonable steps to securely destroy or de-identify it, subject to applicable legal requirements.
15. Accessing or Correcting Your Personal Information
You may contact us if you would like to request access to personal information we hold about you or believe that information we hold is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to or correcting personal information.
In some circumstances, applicable law may allow or require us to refuse access. If this occurs, we will explain the reason where required.
16. Privacy Complaints
If you have a concern or complaint about how Rug Addiction has handled your personal information, please contact us using the details below.
Please provide enough information for us to understand and investigate your concern.
We will consider privacy complaints and respond within a reasonable period.
If you are not satisfied with our response and your complaint falls within the jurisdiction of the Australian privacy regulator, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further information or assistance.
17. Third-Party Websites and Services
Our website may contain links to or integrate with third-party websites, applications and services.
Rug Addiction is not responsible for the privacy practices of third-party services. We recommend reviewing the applicable privacy information before providing personal information to those providers.
18. Children
Our products and website are intended for a general retail audience and are not specifically directed towards children.
We do not knowingly seek to collect personal information from children where it is not reasonably necessary for our business activities.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or applicable privacy requirements.
The current version will be published on our website with the date it was last updated.
We recommend reviewing this page periodically.
20. Contact Rug Addiction
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or would like to make a privacy complaint, please contact:
Rug Addiction
129 High Street, Kangaroo Flat, Bendigo, Victoria, Australia
Phone: 03 5447 0433
Email: sales@rugaddiction.com.au
Website: rugaddiction.com.auPlease include “Privacy Enquiry” in the subject line of your email where appropriate.
Terms and Conditions
Welcome to Rug Addiction. We’re happy to have you here. We are committed to making our Terms and Conditions as easy to read and understand as possible. If you have any questions, please contact us.This website is operated by Rug Addiction Au. Throughout the site, the terms “we”, “us” and “our” refer to Rug Addiction Au. Rug Addiction Au offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
About these Terms and Conditions
These Terms and Conditions, which include our Privacy Policy, set out the terms of the agreement between you and Rug Addiction. By using our website, you unreservedly accept these Terms and Conditions, including our Privacy Policy, and you agree that your use of our website, including any purchase of goods from us, is subject to the terms thereof.
These Terms and Conditions cannot be varied without our written consent. We may update these Terms and Conditions from time to time and the current version will always be shown on the Terms and Conditions page of our website. We encourage you to read these Terms and Conditions, and contact us if you have any particular questions. If you do not agree to these Terms and Conditions, you must not use our website in any manner.
Accessing our website
We will not be liable if for any reason our website is unavailable at any time or for any period. From time to time, we may need to restrict access to our website (wholly or partly).
You are responsible for making all arrangements necessary for your own access to our website. You are also responsible for ensuring that all persons who access our website through your Internet connection are aware of these Terms and Conditions, and that they comply with them.
Special offers (e.g. shipping)Shipping Exclusions
Rug Addiction offers Shipping Australia wide on their products, however there are exceptions. We at Rug Addiction reserve the right to charge extra freight even if we have stated that it is a flat rate delivery for the following circumstances and we will not ship or charge before notifying you
If the delivery address is remote or regional that falls into our exclusion list.
Exclusion Areas for Shipping in Australia to customers:
See Link - Postcode Exclusions
Our product
We endeavor to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order. In some cases the products we offer for sale are hand-made or made from natural or organic materials, and there may be small variations between the product image(s) and the product you receive. This will always be stated on the individual product listing. We endeavor to ensure that all colors are displayed accurately, but you should be aware that colors may appear slightly differently on different displays and screens. The shade of color from screen to screen is not a fault or error. This will be classified as a change of mind and returning items based on change of mind will be at the expense of the customer.
To the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available or offered on our website are accurate, complete, reliable, current or error-free, nor do we make any warranty about the standard or quality of any of the products offered via our website.
On rare occasions our suppliers find themselves unable to deliver products to us, or the products delivered are not of sufficient quality or workmanship. We reserve the right to withdraw any products from our website at any time and/or remove or edit any materials or content on our website. Whilst we will make our best efforts to process all orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion. We will not be liable to you or any other third party by reason of our withdrawing any product from our website, whether it has been sold or not, removing or editing any materials or contents on our website, or for refusing to process or accept an order after we have sent you the order confirmation.
Our website changes regularly
We aim to update our website regularly, and may change content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use reasonable endeavors to ensure our website contains accurate information and content, however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.
Your order
After you have placed your order and we have processed your payment we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that your product(s) has/have been dispatched. Once this email has been sent and the goods have been handed over to the designated carrier, the contract between you and us is complete. The sale contract is therefore concluded in New South Wales, Australia.
If delivery of an order will result in unacceptably high freight charges to Rug Addiction, we reserve the right to contact you to request further shipping fees or to cancel an order prior to dispatch. If we cancel your order in these circumstances we will issue a full refund to you.
In the unlikely event that a product is unavailable, we reserve the right to cancel your order prior to dispatch. We will contact you by email as soon as possible to let you know. You may choose to have a store credit to your account or a refund to the value of the unavailable product. We reserve the right not to accept your order in the event that we are unable to obtain authorization for payment, where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within these Terms and Conditions or our website. We reserve the right to refuse to process or refuse service to anyone at any time at our sole discretion.
Prices, Payment and GST
All prices displayed on our website are in Australian dollars and include GST. All payments are processed in Australian dollars. We accept payment by Visa, MasterCard and PayPal.
The retail price for each product is provided to us by our supplier and is shown alongside the sale price for your reference. Prices are subject to change effective immediately upon posting to our website or other form of notification.
In some cases our products may be sourced from international markets and may not be available for sale elsewhere in Australia. In that case our supplier provides us with a retail price in Australian dollars based upon a conversion of the price in the market from which the products were sourced. In cases where our products have not previously been sold in any retail market, we work with our supplier to set a retail price based upon the price of products we deem to be competitive products in the Australian retail market.
Payment security
We use industry standard encryption to keep your personal information secure throughout the payment process. We do not permanently store your credit card or bank information. We will not be liable for any damages or losses (whether direct or indirect) caused if a member’s card is used fraudulently.
In an effort to prevent fraudulent use of credit cards or other payment options, we will undertake reasonable efforts to validate the legitimacy of the order and payment method. This process may include requesting proof of identity and a formal check on. However, we do not guarantee that we can prevent the fraudulent use of such information by unauthorized third parties. In instances of high value orders being placed and/or where we suspect your card may be at risk of fraudulent use, we will follow internal company procedures to confirm the order is bona fide. Orders undertaking a formal check will be placed on hold until we have received confirmation this transaction is legitimate. Where we cannot reasonably rule out fraudulent card use prior to processing your order, we may decide to cancel the order (notifying you via email).
Delivery
Delivery Fees: Delivery Free is offered to all orders with some exceptions which are listed above in our Special offers in which case you will receive notification via email that the following apply s. Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Changes made to delivery address or delivery time after placing an order may incur additional charges, which we reserve the right to request to add to your original delivery charge. Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor. Approval for requests to have items delivered past this point must be requested prior to an order being placed. This is a request and cannot be guaranteed. The request is based on courier availability and payment of this service.
Delivery time: Typically, items listed on the website will be dispatched from our allocated warehouse within 24 to 72 business hours. In some cases the estimated dispatch time frame will be longer, for example where items are made to order. From time to time the delivery of specific items will exceed our usual stated delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us or if we anticipate delays.
Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.
Delivery methods & locations: We work with a number of delivery partners and courier companies in order to deliver nationwide; in some cases this may be handed to a third party to ensure remote areas can be accommodated. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our Customer Care team after your order is finalized.
Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door.
For larger high value items, we may be able to offer alternate delivery service, however this is not available for all items and all areas. Our customer care team can confirm if this is available to your order and area, applicable fees and charges will apply for this service.
We cannot deliver to PO boxes or Parcel Lockers because they're usually too small to accept most of the items we sell. Most of our goods are delivered by courier or specialist carrier who handle our products, directly to your door and require a signature upon delivery.
Our delivery partner may leave a card at the address and you will need to pick up the delivery from your an Australia Post outlet or contact the courier company to arrange for re-delivery.
We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.
We deliver most products Australia-wide. In some cases, we will only be able to deliver products in metropolitan areas. You will receive an email notification if this is the case. We are not able to accept orders for international delivery at this time.
Delivery failure: It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery and handling fees incurred by us.
RETURNS
30 day returns
We want you to be happy with the products you buy from us. If you change your mind, you may return it to us within 30 days of the date you received it, no questions asked.
You will be responsible for all shipping charges to facilitate a change of mind return. If you change your mind, we will provide you with a store credit voucher in an amount equal to the price you paid for the product, less all shipping costs. Please note we do not offer refunds for change of mind returns.
You will need to contact our customer care team to request a Return Request document to be completed and returned within the 30 days of possession of the purchased product via email or by phone. A Customer Care team member will then contact you to arrange the return for you.
Items returned must be in 'as-new' condition. This means you have not used, assembled, damaged, washed or laundered any of the items. Please return items secured in their original packaging. If you cannot return an item 'as new' in its original packaging, a handling and restocking fee may apply up to 20% of the value of the item.
Items excluded from change of mind returns include:
Products described as "made to order" or "custom made"
Cushions or soft furnishings
Clearance items
Personalised items
Gift Cards
Orders for commercial or non-domestic use
Within 5 business days of receiving your return, and subject to confirming it is in 'as-new' condition, we will issue you with a store credit voucher via email in an amount equal to the price you paid for the product, less any shipping costs.
Store credit voucher codes will be valid for one (1) year from the date of issue.
If you have purchased an item that had discounted or free shipping applied and returned it because you have changed your mind, we will deduct the actual cost that we incur for shipping that item to you from your store credit voucher.
We will not accept returns delivered in person to our Head Office, Show Room or warehouse facilities.
Damaged in transit
Unfortunately items are occasionally damaged in transit.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We'll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.
If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery.
The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example we may arrange to:
Suggest a self repair (with an offer of compensation to you)
Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
Offer a partial or full store credit voucher or refund
Replace the product (subject to availability)
Arrange for the product to be returned to us or our supplier
If we require you to return the product to us, we will pay the cost of the return.
Faults and Warranty Claims
Rug Addiction warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law.
If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 3 business days of receiving your delivery.
The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you're happy with. For example we may arrange one or a combination of the following:
Suggest a method self repair (with an offer of compensation to you)
Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
Replace the product (subject to availability)
Offer you an alternative product
Offer a partial or full store credit voucher or refund
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
This Faults and Warranties policy does not cover:
Normal wear and tear
Damage arising from improper assembly or modification
Damage arising from abnormal use or abuse
Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
Damage to external or product packaging only
Insignificant minor variations in dimensions, colour, grain or finish
Insignificant minor imperfections or superficial blemishes
Cancellations
You may cancel an order, or part thereof, only before it has been dispatched to you, in this case you will receive a store credit voucher or refund in the amount you paid for the product, including shipping. As we endeavor to send your order to you as soon as possible, which often will be within 24 hours, requests for cancellations need to be lodged as soon as practicable after ordering. Once items have shipped, you cannot cancel them. Products described as "made to order" cannot be cancelled.
Exchange
Unfortunately we do not offer exchanges. Simply return your items in accordance with our returns policy and place a new order.
Your consumer rights
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you.
Our rights
We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us and where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions or failure to take reasonable care.
Gift Cards
Customer may purchase digital Gift Cards from our website. Gift Cards and store credits cannot be used to purchase Gift Cards.
In the case of digital Gift Cards, we will email the Gift Card to the recipient’s email address, as provided by the purchasing member. The email will include instructions and a link for redeeming the Gift Card. After the recipient has redeemed the Gift Card, the Gift Card amount will appear in the my account section of the members profile.
Gift Cards, once redeemed, may only be used for purchases at the Rug Addiction website. If a purchase made using a Gift Card is for less than the amount of the Gift Card, the remaining balance will appear on the recipient’s account for future use. If a purchase made using a Gift Card is for more than the amount of the Gift Card, the purchaser will be required to pay the excess using another payment method. The amount remaining can be viewed on your My Account page. If an order made using a Gift Card is cancelled or returned, the portion of the purchase attributable to the Gift Card will be refunded as a store credit only, this is not redeemable for cash.
Gift Cards have an expiry date 365 days from the date of their purchase and this expiry date cannot be modified. Any balance that remains after the expiry date will not be available for use.
Gift Cards are not transferable and cannot be returned or exchanged wholly or partly for cash. Gift cards should be treated as cash. You are responsible for the use and safety of your Gift Card. Rug Addiction is not responsible for any loss or damage resulting from lost or stolen gift cards or gift cards used without permission. Lost or stolen Gift Cards will not be replaced or refunded.
Liability
To the extent permitted by law, we, our directors and employees, and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website, products or services or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue, loss or interruption of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.
Without limitation to the foregoing, we acknowledge that the laws in certain jurisdictions including Australia may imply warranties and conditions or impose obligations on the supply of goods and services through or by means of our website which cannot be excluded, restricted or modified except to a limited extent. If any such laws apply, then to the fullest extent permitted by the law of the relevant jurisdiction, and in the case of Australia to the extent permitted by the Competition and Consumer Act 2010 (Cth), our liability is limited and if any liability remains it will be limited to any one or more of the following in our sole discretion:
in the case of any goods, the replacement or repair of the goods, or the supply of equivalent goods, or the payment of the cost of repairing or replacing the goods or supplying equivalent goods; and
in the case of any services, the supply of the services again or the payment of the cost of having the services supplied again.
Without limitation to the foregoing, you agree that in no event shall our maximum aggregate liability exceed the amount paid by you for the products in question. You agree to indemnify us, our directors, employees and representatives from and against all actions, claims, suits, demands, damages, liabilities or costs (including legal costs) arising from, or which is directly or indirectly related to the use of our website, or any other products or services accessed via our website.
Intellectual property
We are the owner or the licensee of all intellectual property rights (including, without limitation, trademarks and copyright) in our website, and in the material published on it (including, without limitation, its look and feel, brands, logos and trademarks, information, graphics, photographs, content, images, sounds, video, audio, text, layout, logos, button icons and the compilation and organisation thereof, and all intellectual property rights contained therein). Those works are protected by intellectual property laws around the world. All such rights are reserved.
You must not scrape or modify the paper or digital copies of any materials you have printed off, downloaded or extracted in any way, and you must not use any content separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.
You must not use any part of the materials on our website, services or e-commerce facilities for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our website in breach of these Terms and Conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You are not permitted to copy, publish or use any of the content in any way, whether personal or commercial, without our prior written permission.
Third party websites
Where our website contains links or references to other sites, resources, products or services provided by third parties, these links or references are provided for your information and convenience only. We have no control over the contents of those sites, resources, products or services, and accept no responsibility for them or for any loss or damage that may arise from your use of them (notwithstanding anything else contained herein).
Your linking to or from these sites, or use of, or reliance on such sites, resources, products or services is at your own risk. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites or third party suppliers that you visit or transact with. Links, references or other connections to these sites, resources, products or services do not imply any endorsement of them or any association with their owners, operators or advertising material (as the context permits).
You may link to our home page provided your links do not damage our reputation or take advantage of it, and you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.
Our website must not be framed on any other site. Our site must not be utilised by third party web crawlers (or similar) in order to scrape content from our site for any purpose. We reserve the right to withdraw linking permission without notice.
Viruses and Hacking
You must not misuse our website by knowingly introducing viruses, trojans or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.
Whilst we do our best to ensure that our website is virus-free, you acknowledge that the Internet and e-commerce facilities may attract unknown contingencies out of our control. Accordingly, we will not be liable for any loss or damage caused by a virus, system failures or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it. We always recommend all Internet users ensure they have up to date virus checking software installed.
Email communication
You consent to receive communication from us electronically, either by email or by us posting notices on our website and you agree that all communications that we provide to you electronically will satisfy any legal requirement that a communication be in writing.
Facebook and Blog
The purpose of our Facebook page and our Blog is to provide Rug Addiction’s fans with inspiration, information on our sale events, access to special promotions plus the latest goings on at Rug Addiction and from our circle of friends. You’re welcome to contribute your own comments, photos & videos. To ensure a positive and respectful environment for everyone, we ask that you follow a few simple guidelines when making a contribution: We’re all about the home, specifically, creating a more beautiful home. We welcome contributions on this topic. We’ll delete posts that we consider to be off-topic, spam, advertising, offensive, sexually inappropriate, threatening, abusive, hateful, profane or defamatory towards a person, race, ethnicity, entity, belief or symbol. We’re big supporters of lively, open discussion and we don’t shy away from negative feedback from our customers, we simply deal with it in our usual professional, friendly manner. However, we reserve the right to address factual errors or delete posts if we think it appropriate or necessary to do so. We’re happy for our material to be shared (via Facebook’s "share" functionality), but you should not copy our material and post it without attribution, nor use it for commercial purposes or claim it as your own. We support the Facebook Statement of Rights and Responsibilities, and our Facebook page adheres to relevant Facebook policies. We reserve the right to ban users who don’t abide by these guidelines.
Other Policies
The Privacy Policy available on our website informs you of our practices regarding the collection, use and disclosure of any information we collect from or about you. Our Privacy Policy forms part of these Terms and Conditions. We process information about you in accordance with our Privacy Policy. By using our website, you consent to such processing and you warrant that all data provided by you is accurate. In order to purchase through our website, you will be requested to provide your personal details, in particular, your real name, billing address, shipping address, mobile phone number and e-mail address. Furthermore, you will be required to provide payment details. By entering your payment details you warrant that you are the authorised account holder and that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided. You shall comply with our policies and guidelines as apply from time to time.
Force Majeure
We shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, including but not limited to, acts of God, governmental actions, shipping, postal or other relevant transport strike, postal theft, failure or accident, lockouts or other labour difficulty, war or national emergency, acts of terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, interruption of the internet or a website (such as Facebook) or virus, accidents or breakdown of plant, machinery, software, hardware or communication network.
Applicable law
These Terms and Conditions, including our Privacy Policy are governed by the laws of Victoria, Australia and are subject to the non-exclusive jurisdiction of the courts of Victoria. Our website is available only to people who can form legally binding contracts under applicable law.
Variations
We may revise these Terms and Conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our website. Any changes are effective immediately upon posting to our website. Your continued use of our website thereafter constitutes your agreement to all such changed Terms and Conditions. Please read these Terms and Conditions before placing an order online and check back often. If you do not agree to any change, then you must immediately stop using our website.
Severability
If any provision in these Terms and Conditions is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms and Conditions which will continue in full force and effect.
